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AD RMS – Office client could not connect to the Internet to check permission

作者: lesca 分类: RMS, Tutorials 发布时间: 2017-08-07 18:09 ė浏览 59 次 6没有评论

Situation

Your AD RMS client is a workgroup client, you installed Office 2013 or 2016, and setup the discovery service by registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSIPC\ServiceLocation\EnterpriseCertification
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSIPC\ServiceLocation\EnterprisePublishing

However, you encountered the following error message:

This document is protected, and we couldn't connect to the Internet to check your permission. Please try again when you are online. 

Resolution

This might be because the Office is a 32-bit version but installed on a 64-bit platform. Use the Wow6432Node to setup the client side service discovery.

reg add HKLM\SOFTWARE\Wow6432Node\Microsoft\MSIPC\ServiceLocation\EnterprisePublishing /ve /d https://rms.contoso.com/_wmcs/licensing /f
reg add HKLM\SOFTWARE\Wow6432Node\Microsoft\MSIPC\ServiceLocation\EnterpriseCertification /ve /d https://rms.contoso.com/_wmcs/certification /f

Other tips

  • DNS resolution for the RMS server
  • Try opening the URLs from IE to see if connectable
  • Clear MSIPC cache (by removing both of them below)
    • %LocalAppdata%\Microsoft\MSIPC\Templates
    • HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\MSIPC
  • If you are using Office 2013, make sure it is up to date

本文出自 Lesca技术宅,转载时请注明出处及相应链接。

本文永久链接: https://lesca.me/archives/ad-rms-office-client-could-not-connect-to-the-internet-to-check-permission.html

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